Terms & Conditions / Disclaimers
FONT SERVICE
Quantum Enterprises accepts no responsibility for loss or
damage, either direct or indirect, as a result of installing
or using fonts, or software, supplied as part of the handwriting
font service. We also draw your attention to our specific Software License Agreement for
using the Scriptalizer software and the note on fonts
supplied for Macintosh (below).
Quantum Enterprises does not accept responsibility for loss
or damage of font forms sent in the post, nor for any problems
arising from the sending and receiving of font forms and font
files via the Internet.
Standard and Signature Service fonts will be processed as
soon as possible, normally within 24 - 48 hours of receipt. Premium
and Premium 'Ultra' Service fonts will normally processed within
14 days. However, these lead times cannot be guaranteed during
times of very high demand (e.g. during advertising campaigns)
or from circumstances that occur beyond our control.
We will only retain handwriting fonts and associated submission
forms for a maximum of 30 days. It is your responsibility to
make backups of fonts. If you lose a font after the 30 day period
you will be required to make another purchase. This also applies
to loss, damage or deterioration of font CDs after the 30 day
period.
By using our handwriting font creation service, you are accepting
that certain limitations apply when trying to reproduce handwriting
as a font. These limitations are:
All Services - General Note About Quality
- The fonts that we produce are handwriting fonts, designed
to be used and viewed at the same size as the handwriting they
reproduce. At handwriting size, they achieve their purpose: to
look like handwriting!
- Whilst the Premium and Premium 'Ultra' services produce a
higher quality reproduction of each letter, all of the services
will show the limitations of each glyph when enlarged to sizes
greater that standard handwriting.
- All font services are designed to reproduce the handwriting
that is supplied, but are limited by the following factors:
- Quality and thickness of pen used
- Quality of paper used
- Quality of the scanned image (if scanned by the customer)
- When we feel that the quality of a handwriting sample or
scanned image is unacceptable, we will request another submission.
- We will always attempt to make the best quality font from
the samples provided, but cannot accept responsibility if the
font is sub-standard due to a poor quality sample that we originally
did not detect.
- By using our handwriting font service you must accept that
this is a handwriting font, and not a 'design' font. If you require
a custom font that can be used at large point sizes we recommend
you source an alternative service.
Standard, Signature and Premium Services
- Only one character can be assigned per letter on the keyboard.
Particularly distinctive characters will therefore be obvious
as they are repeated. (To avoid this, write reasonably neatly).
- We cannot guarantee the success of cursive (joined up) handwriting
fonts with our Standard & Signature Services. For this type
of font we recommend the Premium Service.
- The different ways that letters interact when they are joined
cannot be reproduced. (If you use our Premium Service we will
try and produce the best results based on the most common ways
that letters join).
- Handwriting characters may not look as clear on screen as
'standard fonts'. (This is dependent on the thickness of letters
used).
- We can only reproduce the letters that you supply. If you
are unhappy with the results because you have failed to follow
the instructions, you will be requested to make another purchase
to rectify the problem.
- However, we will do an unlimited number of small 'tweaks'
on created characters.
- We will replace up to 5 characters free of charge.
Premium 'Ultra' Service
- The Premium 'Ultra' handwriting font service, although extremely
realistic, still use a font to reproduce the handwritten effect.
Careful examination by someone will reveal that it is a font,
although this is more difficult to detect than for the other
services we provide. The realism of the font is also reliant
on the quality of paper and printer used to reproduce the font.
- Handwriting characters may not look as clear on screen as
'standard fonts'. (This is dependent on the thickness of letters
used).
- We can only reproduce the letters that you supply. If you
are unhappy with the results because you have failed to follow
the instructions, you will be requested to make another purchase
to rectify the problem.
- However, we will do an unlimited number of small 'tweaks'
on created characters.
- We will replace up to 5 characters free of charge.
- This service is primarily designed for producing printed
handwritten documents. If you are sending an electronic version
of the Scriptalized font to someone else (e.g. by e-mail), you
must be sure that they have your Premium 'Ultra' handwriting
font installed, otherwise they will not be able to read the text.
- The Premium 'Ultra' fonts have been tested and work satisfactorily
in Microsoft Word. However, some software does not correctly
render the extended characters used by the Premium 'Ultra' font
specification. If you wish to use this service for specialised
graphics applications (or wish to port Scriptalized text from
a PC over to a Mac), we recommend that you download one of the
free versions of these fonts from the Font
Vault and test them in the application(s) you wish to use
first before making a purchase.
- The service is only available to Windows users.
Fonts Supplied For The Macintosh
Computer
OSX - The OSX operating system recognises and can use True Type
Fonts as they are supplied. However, later versions of the Macintosh
OSX operating system may report errors on some True Type fonts.
Customers who have had this problem, and who have installed the
fonts anyway, have found the fonts to function with no problem.
We once again remind you that Quantum Enterprises accepts no
responsibility for loss or damage, either direct or indirect,
as a result of installing or using fonts, supplied as part of
the handwriting font service.
Mac OS 9 - Your font will be supplied as a converted mtt.bin
file, in addition to the True Type Version. The Stuffit Expander
is required to decompress the font for installation.
Some Macintosh customers occasionally find that the mapping
on fonts is affected by the conversion process, and some characters
(generally punctuation) do not correctly show. This is beyond
our control, but will try and work around the problem if possible.
If you have any doubts or concerns about the compatibility
of our fonts with your Apple Macintosh, we recommend you try
downloading, installing and testing one of our free fonts from
The Font Vault before making a decision
to purchase. This is particularly important if you are considering
using a font for a non-standard (non-word processing application).
(Also see note under 'Premium 'Ultra' Fonts').
ADDITIONAL COSTS
Additional costs are as shown with the price of goods or
services ordered. There is no additional tax to pay on the price
of goods you see.
THE RIGHT TO CANCEL YOUR ORDER
Under the Consumer Protection (Distance Selling) Regulations
2000 you have the right to cancel your order, for any reason,
within 7 working days of placing your order. However, this right
to cancel only applies to goods that can be returned (i.e. the
handwriting font CD).
You may only cancel handwriting font orders BEFORE you receive
them.
You may cancel the personal handwriting font hosting package
at any time but will only receive a refund for each full SIX
MONTH PERIOD not used. This does not apply to the first six month
period, which is non-refundable.
By placing an order for non-returnable goods that will be delivered
/ supplied before the 7 day cooling off period has expired, you
are agreeing to forfeit your right to cancel after non-returnable
goods have been shipped.
If you do decide to cancel your order with in the cooling off
period, and this cancellation meets the above requirements, your
money will be refunded in full.
Returnable goods must be returned to Quantum Enterprises within
21 days of cancellation, in original condition, at the customer's
expense.
SERVICE CONTINUITY
Quantum Enterprises will not be held liable for any lack
of continuity of our services, nor for any losses or circumstances
arising from lack of service continuity.
SECURITY
All credit card transactions are processed by PayPal. No
information regarding credit card details is transmitted to Quantum
Enterprises, and Quantum Enterprises cannot be held responsible
for fraudulent or misuse of credit cards or credit card information.
AFFILIATES
Quantum Enterprises only provides links to, and is not responsible
for, the service provided by its affiliates. For queries about
order status, deliveries and returns, please contact the relevant
company.
CONTACT INFORMATION
The products and services supplied on this web site are from:-
Quantum Enterprises
69 Springfield Road
Wellington
Somerset
TA21 8LH
Tel. 07879 845 339 (UK Mobile)
Click here to contact us
PRIVACY STATEMENT
Quantum Enterprises respects your privacy. Please see our
Privacy Statement for
more information.
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