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 Below
is a list of the common questions we are asked about our services.
For specific information about a product or service, please go
to the relevant website.
If you cannot find an answer to your question, please go to the
Contact Us Page to send us a message.
I see that Quantum Enterprises
uses PayPal. Do you need a PayPal account to make a purchase?
No! It is still a common misconception that you need to open
a PayPal account to pay through PayPal. This is not true. PayPal
will process your credit card details just like any other online
payment system. You will be given the option to open a PayPal
account at the end of your purchase, but this is completely optional.
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How do I checkout and complete
my purchase?
All Quantum Enterprises shopping sites have a shopping basket
icon ( )
near to the top right of the screen. To complete your purchase,
click on the shopping basket icon. You will then be taken to
a PayPal screen where you can provide the necessary details.
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How do I know what is in my
shopping basket?
To see what is in your shopping basket, click on the shopping
basket icon ()
near to the top right of the screen.
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I'm having problems paying using
PayPal - what should I do?
PayPal, like many Internet based services, sometimes has
problems with the sheer volume of people using it. This can reduce
its speed and make it seem like it is not responding. If this
seems to be the case, try again an hour or so later, perhaps
when there are likely to be less people on line.
If PayPal is rejecting your credit card information, please
make absolutely sure you are entering the correct information.
Make sure that your credit card is one of the recognised major
cards. Check that your card has not expired and enter the details
that match those on the card.
The security numbers at the bottom of the payment screen do
not have spaces between them - we have had customers who have
been unable to complete a purchase because they thought that
spaces were required.
If you have already created a PayPal account, PayPal will
expect you to use it. It will not allow you to make a credit
card payment as if you didn't already have an account. However,
IF YOU DO NOT HAVE A PAYPAL ACCOUNT YOU CAN MAKE A PURCHASE WITH
A CREDIT CARD, AND DO NOT NEED TO OPEN A PAYPAL ACCOUNT TO COMPLETE
THE PURCHASE.
If you are still unable to resolve the problem, and cannot
pay by another method, please contact PayPal directly.
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How else can I pay, other than
using PayPal?
Payment for products or services may be made in the following
ways:
- On-line via the PayPal secure credit card transaction service.
- International Money Order (in Pounds Sterling)
- Cheque (UK only)
- Postal Order (UK only)
Please make Money Orders, Postal Orders and Cheques payable to
'Quantum Enterprises'
PayPal is the preferred method of payment, as it is secure and
the quickest method. Please allow up to 5 working days for cheques,
money orders and postal orders to be processed and cleared.
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As you are based in the UK,
do you ship to the USA or other parts of the world?
Although our prices are quoted in UK Pounds Sterling (with an
approximate conversion in US Dollars) we will accept your order
from most countries in the world, in any of the main currencies.
Sometimes there may be two order buttons - one for customers
in the UK and another for customers outside of the UK. This is
to allow for increased international shipping costs. Please select
the payment button that matches your geographic location.
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Your prices are in Pounds (£).
How am I charged outside of the UK?
Don't worry about the fact that prices are in UK Pounds Sterling,
or converting the UK price into your currency, your credit card
company will do this when you make your payment.
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How do I join the mailing list?
To join our mailing list and have access to exclusive offers
and news about Quantum Enterprises products and services, please
visit our Mailing List page and
follow the instructions.
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How do I unsubscribe from the
mailing list / news letter?
To unsubscribe from our newsletter, and be removed from the
mailing list at any time, please visit our Mailing
List page and follow the instructions.
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My question is not in this list.
What should I do?
If we have not answered your question here, please go to the
Contact Page to send us a message.
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