Terms and Conditions

The following Terms & Conditions relate to the web site known as 'Turn Your Own Handwriting into a TrueType and Single Line Font' (also referred to as 'the web site' in these terms and conditions) - provided by Quantum Enterprises.

CONDITIONS OF SERVICE

GENERAL TERMS & CONDITIONS OF SERVICE

Click here for our general terms and conditions of service.
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FONT SERVICES
Quantum Enterprises accepts no responsibility for loss or damage, either direct or indirect, as a result of installing or using fonts, or software, supplied as part of the handwriting font service. We also draw your attention to our specific Software License Agreement for using the Scriptalizer™ software and the note on fonts supplied for Macintosh (below).

Quantum Enterprises does not accept responsibility for loss or damage of font forms sent in the post, nor for any problems arising from the sending and receiving of font forms and font files via the Internet.

LEAD TIMES

Standard and Premium 'Ultra' Service fonts will normally processed within 28 days. However, these lead times cannot be guaranteed during times of very high demand (e.g. during advertising campaigns) or from circumstances that occur beyond our control.

We will only retain handwriting fonts and associated submission forms for a maximum of 30 days. It is your responsibility to make backups of fonts. If you lose a font after the 30 day period you will be required to make another purchase.

LIMITATIONS OF HANDWRITING FONTS
By using our handwriting font creation service, you are accepting that certain limitations apply when trying to reproduce handwriting as a font. These limitations are:

• The fonts that we produce are handwriting fonts, designed to be used and viewed at the same size as the handwriting they reproduce. At handwriting size, they achieve their purpose: to look like handwriting!
• All of the services will show the limitations of each glyph when enlarged to sizes greater that standard handwriting.
• All font services are designed to reproduce the handwriting that is supplied, but are limited by the following factors:
  • Quality and thickness of pen used
  • Quality of paper used
  • Quality of the scanned image (if scanned by the customer)
• When we feel that the quality of a handwriting sample or scanned image is unacceptable, we will request another submission.
• We will always attempt to make the best quality font from the samples provided, but cannot accept responsibility if the font is sub-standard due to a poor quality sample that we originally did not detect.
• By using our handwriting font service you must accept that this is a handwriting font, and not a 'design' font. If you require a custom font that can be used at large point sizes we recommend you source an alternative service.
• Handwriting characters may not look as clear on screen as 'standard fonts'. (This is dependent on the thickness of letters used).

Standard Service

• Only one character can be assigned per letter on the keyboard. Particularly distinctive characters will therefore be obvious as they are repeated. (To avoid this, write reasonably neatly).
• We can only reproduce the letters that you supply. If you are unhappy with the results because you have failed to follow the instructions, you will be requested to make another purchase to rectify the problem.
• However, we will do an unlimited number of small 'tweaks' on created characters.
• We will replace up to 5 characters free of charge. Additional characters are chargeable and may be purchased on the Miscellaneous Payments page.

Premium 'Ultra' Service

• The Premium 'Ultra' handwriting font service, although extremely realistic, still uses a font to reproduce the handwritten effect. Careful examination by someone will reveal that it is a font, although this is more difficult to detect than for the other services we provide. The realism of the font is also reliant on the quality of paper and printer used to reproduce the font.
• Handwriting characters may not look as clear on screen as 'standard fonts'. (This is dependent on the thickness of letters used).
• We can only reproduce the letters that you supply. If you are unhappy with the results because you have failed to follow the instructions, you will be requested to make another purchase to rectify the problem.
• However, we will do an unlimited number of small 'tweaks' on created characters.
• We will replace up to 5 characters free of charge. Additional characters are chargeable and may be purchased on the Miscellaneous Payments page.
• This service is primarily designed for producing hard copy handwritten documents. If you are sending an electronic version of the Scriptalized font to someone else (e.g. by e-mail), you must be sure that they have your Premium 'Ultra' handwriting font installed, otherwise they will not be able to read the text.
• The Premium 'Ultra' fonts have been tested and work satisfactorily in Microsoft Word. However, some software does not correctly render the extended characters used by the Premium 'Ultra' font specification. If you wish to use this service for specialised graphics applications please contact us.

Fonts Supplied For The Macintosh Computer
OSX - The OSX operating system recognises and can use TrueType Fonts as they are supplied. However, later versions of the Macintosh OSX operating system may report errors on some True Type fonts. Customers who have had this problem, and who have installed the fonts anyway, have found the fonts to function with no problem. We once again remind you that Quantum Enterprises accepts no responsibility for loss or damage, either direct or indirect, as a result of installing or using fonts, supplied as part of the handwriting font service.

Mac OS 9 - Your font will be supplied as a converted mtt.bin file, in addition to the TrueType Version. The Stuffit Expander is required to decompress the font for installation.

Some Macintosh customers occasionally find that the mapping on fonts is affected by the conversion process, and some characters (generally punctuation) do not correctly show. This is beyond our control, but will try and work around the problem if possible.

If you have any doubts or concerns about the compatibility of our fonts with your Apple Macintosh, we recommend you try downloading, installing and testing one of our free fonts from The Font Vault before making a decision to purchase, or purchasing full access to one of our example Premium 'Ultra' fonts for a nominal fee. This is particularly important if you are considering using a font for a non-standard (non-word processing application).

The Font Vault (Standard service fonts)
During your purchase of a Standard Service font you will be given option to allow your font to be used in the 'Font Vault'. The 'Font Vault' is a collection of freely available handwriting fonts available for download from our web pages. Your signature will be removed from the version published on the web.
By allowing us to use your font in the 'Font Vault' you are also permitting Quantum Enterprises to freely monetise your font without any further recompense to you.

Pre-Made (Example) Premium 'Ultra' Fonts
During the purchase of a Premium 'Ultra' font you will be given the option to allow your fonts to be made available in the Scriptalizer™ software as an 'Example' font. This will allow users to access your font within the Scriptalizer™, and also give them the option to purchase a copy.
Allowing Quantum Enterprises to use your font as an example fonts provides the following benefits:
- A discount on the purchase price
- Free upgrades to the font when the Scriptalizer™ / Premium 'Ultra' specification is updated.
Your name and signature(s) will be removed from the example version of the font.
By allowing us to use your font as an 'Example' Premium 'Ultra' font you are also permitting Quantum Enterprises to freely monetise your font without any further recompense to you.

API Web Service Hosted by Quantum Enterprises
In order to maintain server performance, the following restrictions are imposed on call size and number of calls:-
A LIMIT OF 48KB PER REQUEST
This is controlled automatically within the API which will not permit requests that exceed 48kb.
A DAILY LIMIT OF 10,000 REQUESTS PER DAY
The API will allow more than 10,000 requests per day, but Quantum Enterprises will notify the customer immediately when this is exceeded. The customer will then be required to either commit to reduce usage, or purhase the self-hosted version. If the usage limited is exceed a further two times, Quantum Enterprises reserves the right to temporarily revoke the API license until the customer builds in safeguards to maintain usage within the limits, or purchases the self-hosted API version.

CONTACT INFORMATION

Our contact information can be found at the main Quantum Enterprises website contact us page.

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