Help & FAQ

Below is a list of the common questions we are asked about our services.

For specific information about a product or service, please go to the relevant website.

If you cannot find an answer to your question, please go to the Contact Us Page to send us a message.

Index of frequently asked questions
 

• I'm having problems making a card payment. What should I do?
• I'm having problems paying using PayPal - what should I do?
• What payment methods do you accept?
• How do I checkout and complete my purchase?
• How do I know what is in my shopping basket?
• As you are based in the UK, do you ship to the USA or other parts of the world?
• Your prices are in Pounds (£). How am I charged outside of the UK?
• How do I join the mailing list?
• How do I unsubscribe from the mailing list / news letter?
• My question is not in this list. What should I do?

I'm having problems making a card payment. What should I do?
Quantum Enterprises uses Braintree (a division of PayPal) to manage the payment process.

There are two main reasons why your card payment is not being accepted:

1. Your bank is blocking the payment
There are many reasons why your bank may block a payment, but more often than not it is due to their anti-fraud measures. This is often the case for non-UK customers whose banks red-flag international payments. If you receive a notification that your payment has been declined by your bank, or you are sure you are entering the correct details and payment is failing, then you should contact your bank. 

2. You have entered incorrect details
Unfortunately, if you enter incorrect details these wrong details may be remembered by your web browser and further attempts will also fail. If you are sure that you have made an error you should delete your web browser's history (also known as temporary files). Before you do so please remember to bookmark this website so that you know where to come back to. Information on how to delete your browser's history can be found at https://www.computerhope.com/issues/ch000510.htm.

I'm having problems paying using PayPal - what should I do?
PayPal, like many Internet-based services, sometimes has problems with the sheer volume of people using it. This can reduce its speed and make it seem like it is not responding. If this seems to be the case, try again an hour or so later, perhaps when there are likely to be fewer people online.

If you have already created a PayPal account, PayPal will expect you to use it. It will not allow you to make a credit card payment as if you didn't already have an account. However, IF YOU DO NOT HAVE A PAYPAL ACCOUNT YOU CAN MAKE A PURCHASE WITH A CREDIT CARD, AND DO NOT NEED TO OPEN A PAYPAL ACCOUNT TO COMPLETE THE PURCHASE.

If PayPal is rejecting your credit card information, please make absolutely sure you are entering the correct information. Make sure that your credit card is one of the recognised major cards. Check that your card has not expired and enter the details that match those on the card.

If you are still unable to resolve the problem, and cannot pay by another method, please contact PayPal directly.

What Payment methods do you accept?
Payment for products or services may be made in the following ways:
- By major credit or debit card* on-line via the PayPal secure credit card transaction service.
- Using your PayPal account via the PayPal secure credit card transaction service.
- By major credit or debit card* by calling +44(0)800 689 5156
- Bank Transfer (UK only) (Choose 'Print Order Form Only' payment method)
- Cheque (UK only) (Choose 'Print Order Form Only' payment method)
- Postal Order (UK only) (Choose 'Print Order Form Only' payment method)
UK customers who don't wish to pay on-line should add items to their shopping cart as normal. When you get to the payment screen you will be given the option to print out an order form, which you can post along with your payment.
Please notify us when you have made a bank transfer.
Please make Postal Orders and Cheques payable to 'Quantum Enterprises'.
Online payment is the preferred method of payment, as it is secure and the quickest method. Please allow up to 5 working days for cheques and postal orders to be processed and cleared.

How do I checkout and complete my purchase?
To complete your purchase, click on the shopping basket icon at the top right hand side of the screen. You will then choose to checkout or view your basket.

How do I know what is in my shopping basket?
To see what is in your shopping basket, click on the shopping basket icon at the top right hand side of the screen.

As you are based in the UK, do you ship to the USA or other parts of the world?
Yes, we ship all over the world.

Your prices are in Pounds (£). How am I charged outside of the UK?
Don't worry about the fact that prices are in UK Pounds Sterling, or converting the UK price into your currency, your credit card company will do this when you make your payment.

How do I subscribe to your newsletter?
To subscribe to our newsletter and have access to exclusive offers and news about Quantum Enterprises products and services, please visit our Newsletter page and follow the instructions.

How do I unsubscribe from the newsletter?
To unsubscribe from our newsletter, and be removed from the mailing list at any time, please visit our Newsletter page and follow the instructions.

My question is not in this list. What should I do?
If we have not answered your question here please also check the specific website related to the product or service that you are purchasing. If your question has still not been answered then please go to the Contact Us Page to send us a message.